Driving Operational Efficiency Through an End-to-End Technology Refresh

A global professional services firm with headquarters in Europe and regional offices in Asia and North America wanted to modernize its IT estate in preparation for digital transformation and a cloud-first strategy.

Initial Challenges

• Unstructured IT environment with ad-hoc implementations over a decade.
• Inconsistent performance across offices with legacy networking equipment.
• Disjointed collaboration tools leading to silos and communication breakdowns.
• • Shadow IT and lack of centralized asset management.

NETLOGG’s Due Diligence Approach

• Conducted remote and onsite discovery sessions across 3 continents.
• Interviewed stakeholders from operations, HR, finance, and IT.
• Mapped all critical systems, workflows, and compliance frameworks.
• Used advanced scanning tools to identify risks in user access and software inventory.

Key Findings

• Over 30% of desktops were running outdated software no longer supported by vendors.
• Bandwidth constraints at satellite offices impacting file sharing and VoIP performance.
• Critical files were being stored outside of approved platforms due to collaboration inefficiencies.
• Lack of formal disaster recovery planning in the cloud migration strategy.

Tech Refresh Plan Initiated

• Rolled out a unified endpoint management and asset inventory system.
• Upgraded core infrastructure with SD-WAN and hybrid cloud architecture.
• Migrated legacy servers and file systems to Azure with built-in redundancy.
• Replaced fragmented apps with Microsoft 365 and Microsoft Teams for streamlined collaboration.

Performance & Optimization Outcomes:

• File transfer and communication speeds improved by over 60%.
• Helpdesk tickets related to application crashes dropped by 55% in the first 3 months.
• Employee productivity increased, especially in global project coordination.
• A formal DR plan with quarterly failover testing was implemented.