Enabling a Strategic Tech Refresh for a Regional Banking Leader

A prominent commercial bank with operations across the GCC was preparing for an international acquisition. Their IT leadership sought a full infrastructure Due Diligence to ensure their environment was ready for scrutiny — and transformation.

Initial Challenges

• Fragmented network architecture across over 80 branches.
• Legacy hardware and underutilized virtual infrastructure.
• Minimal documentation on system dependencies.
• Patch inconsistencies and siloed security measures.
• Low visibility into database performance and user access policies.

NETLOGG’s Due Diligence Approach

• Conducted in-depth site visits in 4 countries with real-time network monitoring.
• Reviewed 120+ virtual and physical servers, 40+ firewalls and routers.
• Used diagnostic tools to benchmark current performance metrics.
• Ran compliance checks aligned with regional banking regulations and PCI-DSS standards.

Key Findings

• Outdated switches and routers were throttling internal communication speeds.
• Virtual machines were running on unsupported OS versions.
• Core banking database showed latency spikes due to inefficient indexing.
• Communication and collaboration platforms were outdated and difficult to scale.

Tech Refresh Plan Initiated

• Replaced obsolete hardware with next-gen Cisco and Dell infrastructure.
• Migrated critical systems to a hyperconverged platform.
• Implemented a centralized endpoint management solution for patch control.
• Deployed a new cloud-based collaboration suite with secure mobile access.

Performance & Optimization Outcomes

• Network throughput increased by 45%.
• Application performance improved by 38% with faster response times.
• System downtime reduced by over 60%.
• Compliance score jumped from 67% to 94% within 90 days.
• The client reported improved user satisfaction from branch-level IT teams and a 20% increase in helpdesk issue resolution speed.