Case Study
Public Sector Organization – Digital Transformation for Government Services
Client
A government department in the UAE focused on delivering public services
Challenge
- Fragmented IT infrastructure with legacy systems inhibiting digital service delivery
- High costs associated with maintaining outdated on-premise systems
- Compliance with local UAE regulations and data sovereignty requirements
Solutions Delivered by Netlogg
- Designed a secure, multi-cloud infrastructure to support scalable service delivery
- Migrated key government services to the cloud while ensuring compliance with local data laws
- Integrated with legacy systems to ensure smooth service continuity during migration
- Deployed a secure identity and access management system to protect sensitive citizen data
- Implemented automated workflows and document management solutions to improve efficiency and service delivery
Results
- Reduced infrastructure costs by 35%
- Improved service uptime and scalability to handle 50% more transactions without performance degradation
- Enhanced data security and ensured compliance with UAE data protection laws
- Automated 60% of manual workflows, leading to a 40% increase in efficiency
32%
uplift in customer
engagement
18%
improvement in cross-
sell conversions
Cart Rate
Significant drop in
abandoned cart rate