Case Study

Public Sector Organization – Digital Transformation for Government Services

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Client

A government department in the UAE focused on delivering public services

Challenge

  • Fragmented IT infrastructure with legacy systems inhibiting digital service delivery
  • High costs associated with maintaining outdated on-premise systems
  • Compliance with local UAE regulations and data sovereignty requirements

Solutions Delivered by Netlogg

  • Designed a secure, multi-cloud infrastructure to support scalable service delivery
  • Migrated key government services to the cloud while ensuring compliance with local data laws
  • Integrated with legacy systems to ensure smooth service continuity during migration
  • Deployed a secure identity and access management system to protect sensitive citizen data
  • Implemented automated workflows and document management solutions to improve efficiency and service delivery

Results

  • Reduced infrastructure costs by 35%
  • Improved service uptime and scalability to handle 50% more transactions without performance degradation
  • Enhanced data security and ensured compliance with UAE data protection laws
  • Automated 60% of manual workflows, leading to a 40% increase in efficiency

32%

uplift in customer
engagement

18%

improvement in cross-
sell conversions

Cart Rate

Significant drop in
abandoned cart rate