UNIFY CRM & HELP DESK

Seamless CRM & Helpdesk for Customer Excellence

CRM & Helpdesk Services

1. Company Summary

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  • 1. Company Summary
  • 2. Key Components
  • 3. Highlights
  • 4. Key Features
  • 5. Contact Us

UnifyDesk by Netlogg – Where Customer Engagement Meets Intelligent Support Step into the future of customer success with UnifyDesk, Netlogg’s powerful, all-in-one platform that seamlessly blends CRM and Help Desk capabilities.

Company Summary

  • Netlogg is a forward-thinking enterprise technology company delivering end-to-end solutions spanning data center infrastructure, enterprise applications, and digital platforms.
  • With a strong commitment to a customer first philosophy and a multi-vendor integration strategy, Netlogg serves organizations across a broad spectrum of industries, ensuring tailored, scalable, and high-impact outcomes.
  • Specializing in IT Service Management (ITSM), Customer Relationship Management (CRM), and intelligent billing platforms.
  • Netlogg empowers cloud service providers, managed service providers (MSPs), and enterprise IT teams to streamline operations, enhance service delivery, and elevate customer engagement.

Through products like UnifyDesk, Netlogg offers modular, automation-driven solutions that support modern, distributed environments—enabling clients to unify support, operations, and user experience under a single, extensible framework.

Key Components

Key Components

Dual Portals

  • Separate interfaces tailored for administrators
  • End users to manage
  • Access system functions efficiently
Key Components

Customer &
Product Management

  • Centralized management of customers
  • Products with seamless integration to CMP
Key Components

Reports &
Interactive Dashboards:

  • Visual and data-rich dashboards
  • Reports for performance
  • Tracking and Analytics
Key Components

Help Desk &
Ticketing System

  • Built-in support system
  • Tracking and resolving user issues through tickets

Highlights

Enterprise

Dual-portal architecture for distinct admin and customer interfaces:

  • Provides two tailored environments—one for internal teams to manage operations and workflows, and another for end-users to submit tickets, track progress, and communicate—ensuring separation of concerns and optimized usability.
  • Full integration support with Microsoft Active Directory for secure authentication Seamlessly integrates with enterprise AD environments to enforce centralized access control, facilitate Single Sign-On (SSO), and ensure secure identity federation across large user bases.
  • CMP-integrated CRM and product management Deep integration with Cloud Management Platforms (CMP) allows unified tracking of customer interactions, product provisioning, and service performance tied directly to actual cloud infrastructure usage.
  • Customizable solution based on end user requirements.

Scalable, modular deployment options Architected to grow with your business—deploy CRM or Help Desk modules independently, or as a combined suite, across on-premise, private cloud, or hybrid environments.

key Features

NetLogg

CRM Features

UnifyDesk includes a comprehensive CRM module that enables robust customer profile and interaction management. It supports full marketing campaign lifecycle tracking and provides fine-grained control over service account permissions and hierarchies.

NetLogg

Help Desk Features

The Help Desk module equips organizations with an intuitive self-service portal for customers to submit and track tickets, while administrators benefit from complete ticket lifecycle management. It includes SLA enforcement with automated escalation processes.

NetLogg

Cross-Functional Capabilities

Supporting both CRM and Help Desk functions, UnifyDesk offers powerful cross-functional capabilities such as MS Active Directory (AD) integration for secure Single Sign-On (SSO). It features customizable workflow automation tools, role-based access controls, and multi-tenant architecture to accommodate complex enterprise environments.